1. Strategic Planning: Develop and implement IT infrastructure plans that align with the organization's strategic objectives and business needs.
2. Infrastructure Management: Oversee the design, implementation, operation, and maintenance of the organization's IT infrastructure, including hardware, software, networks, and systems.
3. Project Management: Plan, execute, and manage IT infrastructure projects, ensuring they are completed on time and within budget. 
4. Problem Solving: Identify, diagnose, and resolve technical issues and problems related to IT infrastructure, while also implementing preventative measures.
5. Security and Compliance: Ensure that IT infrastructure is secure and compliant with relevant industry standards and regulations.

1. Strategic Planning: Develop and implement IT infrastructure plans that align with the organization's strategic objectives and business needs.
2. Infrastructure Management: Oversee the design, implementation, operation, and maintenance of the organization's IT infrastructure, including hardware, software, networks, and systems.
3. Project Management: Plan, execute, and manage IT infrastructure projects, ensuring they are completed on time and within budget. 
4. Problem Solving: Identify, diagnose, and resolve technical issues and problems related to IT infrastructure, while also implementing preventative measures.
5. Security and Compliance: Ensure that IT infrastructure is secure and compliant with relevant industry standards and regulations.

Education Background

• Chartered Accountant Intermediate, Chartered Accountant Final, Cost and Management Accountant, ACCA, CPA, or equivalent.

No. of years of work experience required

• 2 -4 years of relevant experience in Corporate Company Key Result Areas

Job Description

• Reporting and in-depth analysis of monthly financials (P&L, B/S, Free Cash Flow, etc.) to support business reviews.

• Develop meaningful and insightful business metrics and work with business partners to assist in the decision-making process.

• Develop and implement financial trend reports to identify performance issues within the business and risks or opportunities in current Financial Plan / Estimates.

• Provide analysis and guidance for the Monthly Operations Reviews.

• Assist in the monthly closing process by analyzing trends and variances related to revenue and compare and correct data to reconcile transactions.

• Develop and maintain confidential, protected databases to monitor business performance, and provide managers with insights into risks and opportunities.

• Strive to advance personal skill set through networking, workshops, and other educational opportunities.

Key Competencies

• Strategic Thinking

• Taking Ownership

• Analytical Thinking

• Ensuring Alignment

• Problem Solving

Education Background

• Chartered Accountant Intermediate, Chartered Accountant Final, Cost and Management Accountant, ACCA, CPA, or equivalent.

No. of years of work experience required

• 2 -4 years of relevant experience in Corporate Company Key Result Areas

Job Description

• Reporting and in-depth analysis of monthly financials (P&L, B/S, Free Cash Flow, etc.) to support business reviews.

• Develop meaningful and insightful business metrics and work with business partners to assist in the decision-making process.

• Develop and implement financial trend reports to identify performance issues within the business and risks or opportunities in current Financial Plan / Estimates.

• Provide analysis and guidance for the Monthly Operations Reviews.

• Assist in the monthly closing process by analyzing trends and variances related to revenue and compare and correct data to reconcile transactions.

• Develop and maintain confidential, protected databases to monitor business performance, and provide managers with insights into risks and opportunities.

• Strive to advance personal skill set through networking, workshops, and other educational opportunities.

Key Competencies

• Strategic Thinking

• Taking Ownership

• Analytical Thinking

• Ensuring Alignment

• Problem Solving

Job Description – Professor & Associate Dean (Research)

The Professor & Associate Dean (Research) will provide strategic leadership to strengthen the School's research ecosystem by fostering innovation, interdisciplinary collaboration, and academic excellence.

Key Responsibilities

• Lead the School's research strategy by developing a robust research culture, identifying emerging research areas, and implementing institutional research priorities.

• Secure external research funding from government agencies, industry, and international organizations; mentor faculty in proposal development, grant writing, and project execution.

• Drive high-quality publications in reputed peer-reviewed journals, promote patents, technology transfer, innovation, and enhance the University's research visibility and impact.

• Teach postgraduate and doctoral courses, develop advanced curricula aligned with emerging technologies, and integrate research into teaching.

• Mentor faculty in research planning, publication strategy, grant acquisition, and supervise doctoral scholars. Organize workshops on research methodology, ethics, and scholarly writing.

• Establish national and international academic collaborations, build industry partnerships for research and consultancy, and represent the University at conferences and professional forums.

• Support research governance, compliance, accreditation, ranking frameworks, institutional research assessments, and participate in academic committees and strategic initiatives.

Qualifications & Experience

• Ph.D. from a reputed institution in a relevant discipline.

• Minimum 10–15 years of academic and research experience.

• Proven record of securing funded research projects, publishing in high-quality indexed journals, and supervising doctoral scholars.

• Demonstrated academic leadership, faculty mentoring, and the ability to build collaborative research ecosystems that contribute to institutional excellence and global research impact.

Job Description – Professor & Associate Dean (Research)

The Professor & Associate Dean (Research) will provide strategic leadership to strengthen the School's research ecosystem by fostering innovation, interdisciplinary collaboration, and academic excellence.

Key Responsibilities

• Lead the School's research strategy by developing a robust research culture, identifying emerging research areas, and implementing institutional research priorities.

• Secure external research funding from government agencies, industry, and international organizations; mentor faculty in proposal development, grant writing, and project execution.

• Drive high-quality publications in reputed peer-reviewed journals, promote patents, technology transfer, innovation, and enhance the University's research visibility and impact.

• Teach postgraduate and doctoral courses, develop advanced curricula aligned with emerging technologies, and integrate research into teaching.

• Mentor faculty in research planning, publication strategy, grant acquisition, and supervise doctoral scholars. Organize workshops on research methodology, ethics, and scholarly writing.

• Establish national and international academic collaborations, build industry partnerships for research and consultancy, and represent the University at conferences and professional forums.

• Support research governance, compliance, accreditation, ranking frameworks, institutional research assessments, and participate in academic committees and strategic initiatives.

Qualifications & Experience

• Ph.D. from a reputed institution in a relevant discipline.

• Minimum 10–15 years of academic and research experience.

• Proven record of securing funded research projects, publishing in high-quality indexed journals, and supervising doctoral scholars.

• Demonstrated academic leadership, faculty mentoring, and the ability to build collaborative research ecosystems that contribute to institutional excellence and global research impact.

Responsible for teaching, research, and service in their designated field of expertise within the academic department. The role requires a strong commitment to student success, scholarly activity, and service to the department and university.

Key Responsibilities for Assistant Professor

Teaching:

• Delivering high-quality lectures, seminars, and tutorials.

• Developing course materials, including syllabi, assignments, and assessments.

• Providing academic support and guidance to students.

• Evaluating student performance fairly and providing constructive feedback.

• Keeping up to date with developments in the field and integrating them into teaching.

• Develop and teach undergraduate and graduate courses in their area of expertise.

• Create and maintain a supportive and inclusive learning environment that facilitates student learning.

• Evaluate and grade student work, provide feedback, and maintain accurate and timely records of student progress.

• Participate in course and curriculum development, including updating and revising course materials and assessments.

Research:

• Conduct original research in their field of expertise and publish scholarly articles, books, and/or other creative works.

• Seek external funding to support research projects.

• Collaborate with colleagues within and outside the department to promote research activities.

• Mentor and advise graduate students on research projects.

Service:

• Participate in service activities within the department, college, and university.

• Participate in departmental and university committees.

• Engage in professional development activities and stay current in their field of expertise.

• Build and maintain relationships with community partners to promote the university and department.

Qualifications:

• PhD degree in the relevant field

• Demonstrated ability to teach effectively at the undergraduate and graduate levels.

• A record of scholarly research and publication in the relevant field.

• Strong written and verbal communication skills.

• Ability to work collaboratively with colleagues within and outside the department.

Responsible for teaching, research, and service in their designated field of expertise within the academic department. The role requires a strong commitment to student success, scholarly activity, and service to the department and university.

Key Responsibilities for Assistant Professor

Teaching:

• Delivering high-quality lectures, seminars, and tutorials.

• Developing course materials, including syllabi, assignments, and assessments.

• Providing academic support and guidance to students.

• Evaluating student performance fairly and providing constructive feedback.

• Keeping up to date with developments in the field and integrating them into teaching.

• Develop and teach undergraduate and graduate courses in their area of expertise.

• Create and maintain a supportive and inclusive learning environment that facilitates student learning.

• Evaluate and grade student work, provide feedback, and maintain accurate and timely records of student progress.

• Participate in course and curriculum development, including updating and revising course materials and assessments.

Research:

• Conduct original research in their field of expertise and publish scholarly articles, books, and/or other creative works.

• Seek external funding to support research projects.

• Collaborate with colleagues within and outside the department to promote research activities.

• Mentor and advise graduate students on research projects.

Service:

• Participate in service activities within the department, college, and university.

• Participate in departmental and university committees.

• Engage in professional development activities and stay current in their field of expertise.

• Build and maintain relationships with community partners to promote the university and department.

Qualifications:

• PhD degree in the relevant field

• Demonstrated ability to teach effectively at the undergraduate and graduate levels.

• A record of scholarly research and publication in the relevant field.

• Strong written and verbal communication skills.

• Ability to work collaboratively with colleagues within and outside the department.

Key Responsibilities

Teaching:

• Delivering high-quality lectures, seminars, and tutorials.

• Developing course materials, including syllabi, assignments, and assessments.

• Providing academic support and guidance to students.

• Evaluating student performance fairly and providing constructive feedback.

• Keeping up to date with developments in the field and integrating them into teaching.

• Develop and teach undergraduate and graduate courses in their area of expertise.

• Create and maintain a supportive and inclusive learning environment that facilitates student learning.

• Evaluate and grade student work, provide feedback, and maintain accurate and timely records of student progress.

• Participate in course and curriculum development, including updating and revising course materials and assessments.

Research:

• Conduct original research in their field of expertise and publish scholarly articles, books, and/or other creative works.

• Seek external funding to support research projects.

• Collaborate with colleagues within and outside the department to promote research activities.

• Mentor and advise graduate students on research projects.

Service:

• Participate in service activities within the department, college, and university.

• Participate in departmental and university committees.

• Engage in professional development activities and stay current in their field of expertise.

• Build and maintain relationships with community partners to promote the university and department.

Qualifications:

• PhD degree in the relevant field

• Demonstrated ability to teach effectively at the undergraduate and graduate levels.

• A record of scholarly research and publication in the relevant field.

• Strong written and verbal communication skills.

• Ability to work collaboratively with colleagues within and outside the department.

Key Responsibilities

Teaching:

• Delivering high-quality lectures, seminars, and tutorials.

• Developing course materials, including syllabi, assignments, and assessments.

• Providing academic support and guidance to students.

• Evaluating student performance fairly and providing constructive feedback.

• Keeping up to date with developments in the field and integrating them into teaching.

• Develop and teach undergraduate and graduate courses in their area of expertise.

• Create and maintain a supportive and inclusive learning environment that facilitates student learning.

• Evaluate and grade student work, provide feedback, and maintain accurate and timely records of student progress.

• Participate in course and curriculum development, including updating and revising course materials and assessments.

Research:

• Conduct original research in their field of expertise and publish scholarly articles, books, and/or other creative works.

• Seek external funding to support research projects.

• Collaborate with colleagues within and outside the department to promote research activities.

• Mentor and advise graduate students on research projects.

Service:

• Participate in service activities within the department, college, and university.

• Participate in departmental and university committees.

• Engage in professional development activities and stay current in their field of expertise.

• Build and maintain relationships with community partners to promote the university and department.

Qualifications:

• PhD degree in the relevant field

• Demonstrated ability to teach effectively at the undergraduate and graduate levels.

• A record of scholarly research and publication in the relevant field.

• Strong written and verbal communication skills.

• Ability to work collaboratively with colleagues within and outside the department.

Key Responsibilities

Teaching:

• Delivering high-quality lectures, seminars, and tutorials.

• Developing course materials, including syllabi, assignments, and assessments.

• Providing academic support and guidance to students.

• Evaluating student performance fairly and providing constructive feedback.

• Keeping up to date with developments in the field and integrating them into teaching.

• Develop and teach undergraduate and graduate courses in their area of expertise.

• Create and maintain a supportive and inclusive learning environment that facilitates student learning.

• Evaluate and grade student work, provide feedback, and maintain accurate and timely records of student progress.

• Participate in course and curriculum development, including updating and revising course materials and assessments.

Research:

• Conduct original research in their field of expertise and publish scholarly articles, books, and/or other creative works.

• Seek external funding to support research projects.

• Collaborate with colleagues within and outside the department to promote research activities.

• Mentor and advise graduate students on research projects.

Service:

• Participate in service activities within the department, college, and university.

• Participate in departmental and university committees.

• Engage in professional development activities and stay current in their field of expertise.

• Build and maintain relationships with community partners to promote the university and department.

Qualifications:

• PhD degree in the relevant field

• Demonstrated ability to teach effectively at the undergraduate and graduate levels.

• A record of scholarly research and publication in the relevant field.

• Strong written and verbal communication skills.

• Ability to work collaboratively with colleagues within and outside the department.

Key Responsibilities

Teaching:

• Delivering high-quality lectures, seminars, and tutorials.

• Developing course materials, including syllabi, assignments, and assessments.

• Providing academic support and guidance to students.

• Evaluating student performance fairly and providing constructive feedback.

• Keeping up to date with developments in the field and integrating them into teaching.

• Develop and teach undergraduate and graduate courses in their area of expertise.

• Create and maintain a supportive and inclusive learning environment that facilitates student learning.

• Evaluate and grade student work, provide feedback, and maintain accurate and timely records of student progress.

• Participate in course and curriculum development, including updating and revising course materials and assessments.

Research:

• Conduct original research in their field of expertise and publish scholarly articles, books, and/or other creative works.

• Seek external funding to support research projects.

• Collaborate with colleagues within and outside the department to promote research activities.

• Mentor and advise graduate students on research projects.

Service:

• Participate in service activities within the department, college, and university.

• Participate in departmental and university committees.

• Engage in professional development activities and stay current in their field of expertise.

• Build and maintain relationships with community partners to promote the university and department.

Qualifications:

• PhD degree in the relevant field

• Demonstrated ability to teach effectively at the undergraduate and graduate levels.

• A record of scholarly research and publication in the relevant field.

• Strong written and verbal communication skills.

• Ability to work collaboratively with colleagues within and outside the department.

Key Responsibilities

1. Research Leadership & Strategy

• Provide vision and direction to develop a robust and sustainable research culture within the School.

• Identify emerging research areas and promote interdisciplinary research initiatives.

• Support the formulation and implementation of institutional research policies and priorities.

2. Sponsored Research & Funding

• Lead efforts to secure external funding from government agencies, industry partners, and international funding bodies.

• Guide faculty in proposal development, grant writing, and project execution.

• Monitor research projects to ensure quality, compliance, and timely delivery.

3. Publications, Innovation & Impact

• Drive high-quality research publications in reputed peer-reviewed and indexed journals.

• Promote patents, technology transfer, innovation, and commercialization of research outcomes.

• Enhance the visibility, citation impact, and global recognition of the University’s research.

4. Teaching & Academic Contribution

• Contribute to teaching at postgraduate and doctoral levels in specialized research domains.

• Develop advanced courses aligned with emerging technologies and research trends.

• Integrate research insights into teaching to strengthen academic excellence.

5. Faculty Mentorship & Research Capacity Building

• Mentor faculty members in research planning, publication strategies, and project acquisition.

• Supervise doctoral scholars and guide research teams.

• Organize workshops, seminars, and training on research methodologies and ethics.

6. Collaboration & Institutional Representation

• Establish and strengthen national and international academic collaborations.

• Build industry partnerships for joint research, consultancy, and innovation initiatives.

• Represent the University in academic conferences, research forums, professional bodies, and collaborative platforms.

7. Governance & Institutional Support

• Contribute to research governance, reporting, and compliance requirements.

• Support accreditation, ranking frameworks, and institutional research assessments.

• Participate in academic committees and strategic institutional initiatives.

Education:

• PhD in Computer Science from the top institutions

Experience:

• Minimum 10–15 years of academic and research experience.

• Demonstrated track record of funded research projects, high-quality publications, and doctoral supervision.

• Proven experience in academic leadership and research mentoring.

Key Responsibilities

1. Research Leadership & Strategy

• Provide vision and direction to develop a robust and sustainable research culture within the School.

• Identify emerging research areas and promote interdisciplinary research initiatives.

• Support the formulation and implementation of institutional research policies and priorities.

2. Sponsored Research & Funding

• Lead efforts to secure external funding from government agencies, industry partners, and international funding bodies.

• Guide faculty in proposal development, grant writing, and project execution.

• Monitor research projects to ensure quality, compliance, and timely delivery.

3. Publications, Innovation & Impact

• Drive high-quality research publications in reputed peer-reviewed and indexed journals.

• Promote patents, technology transfer, innovation, and commercialization of research outcomes.

• Enhance the visibility, citation impact, and global recognition of the University’s research.

4. Teaching & Academic Contribution

• Contribute to teaching at postgraduate and doctoral levels in specialized research domains.

• Develop advanced courses aligned with emerging technologies and research trends.

• Integrate research insights into teaching to strengthen academic excellence.

5. Faculty Mentorship & Research Capacity Building

• Mentor faculty members in research planning, publication strategies, and project acquisition.

• Supervise doctoral scholars and guide research teams.

• Organize workshops, seminars, and training on research methodologies and ethics.

6. Collaboration & Institutional Representation

• Establish and strengthen national and international academic collaborations.

• Build industry partnerships for joint research, consultancy, and innovation initiatives.

• Represent the University in academic conferences, research forums, professional bodies, and collaborative platforms.

7. Governance & Institutional Support

• Contribute to research governance, reporting, and compliance requirements.

• Support accreditation, ranking frameworks, and institutional research assessments.

• Participate in academic committees and strategic institutional initiatives.

Education:

• PhD in Computer Science from the top institutions

Experience:

• Minimum 10–15 years of academic and research experience.

• Demonstrated track record of funded research projects, high-quality publications, and doctoral supervision.

• Proven experience in academic leadership and research mentoring.

Key Responsibilities

1. Research Leadership & Strategy

• Provide vision and direction to develop a robust and sustainable research culture within the School.

• Identify emerging research areas and promote interdisciplinary research initiatives.

• Support the formulation and implementation of institutional research policies and priorities.

2. Sponsored Research & Funding

• Lead efforts to secure external funding from government agencies, industry partners, and international funding bodies.

• Guide faculty in proposal development, grant writing, and project execution.

• Monitor research projects to ensure quality, compliance, and timely delivery.

3. Publications, Innovation & Impact

• Drive high-quality research publications in reputed peer-reviewed and indexed journals.

• Promote patents, technology transfer, innovation, and commercialization of research outcomes.

• Enhance the visibility, citation impact, and global recognition of the University’s research.

4. Teaching & Academic Contribution

• Contribute to teaching at postgraduate and doctoral levels in specialized research domains.

• Develop advanced courses aligned with emerging technologies and research trends.

• Integrate research insights into teaching to strengthen academic excellence.

5. Faculty Mentorship & Research Capacity Building

• Mentor faculty members in research planning, publication strategies, and project acquisition.

• Supervise doctoral scholars and guide research teams.

• Organize workshops, seminars, and training on research methodologies and ethics.

6. Collaboration & Institutional Representation

• Establish and strengthen national and international academic collaborations.

• Build industry partnerships for joint research, consultancy, and innovation initiatives.

• Represent the University in academic conferences, research forums, professional bodies, and collaborative platforms.

7. Governance & Institutional Support

• Contribute to research governance, reporting, and compliance requirements.

• Support accreditation, ranking frameworks, and institutional research assessments.

• Participate in academic committees and strategic institutional initiatives. 

Education:

• PhD in Computer Science  from the top institutions

Experience:

• Minimum 8-10 years of academic and research experience.

• Demonstrated track record of funded research projects, high-quality publications, and doctoral supervision.

• Proven experience in academic leadership and research mentoring.

Preferred Areas of Expertise:

• Programming, DSA, DBMS, Software Engineering, Computer Organization, Theory of Computation, OOP

• Cyber Security, Network Security, Ethical Hacking, Penetration Testing, Operating Systems, Cryptography, Digital Forensics

• Cloud & Software Operations(AWS, Azure, GCP, DevOps, Docker, Kubernetes, CI/CD, SRE, Cloud Security

• Data Science(Statistics, Machine Learning, Data Engineering, SQL, Big Data, Analytics, Power BI, Spark)

• Artificial Intelligence(Generative AI, Deep Learning, NLP, Computer Vision, MLOps, Agentic AI, Responsible AI)

• Computer Graphics, VR/AR, Game Engines, 3D Content Creation, XR SDK, Computer Vision

• Economics-Specialization(Econometrics, Statistics, Python, R, SQL, Behavioural Economics)

Key Responsibilities

1. Research Leadership & Strategy

• Provide vision and direction to develop a robust and sustainable research culture within the School.

• Identify emerging research areas and promote interdisciplinary research initiatives.

• Support the formulation and implementation of institutional research policies and priorities.

2. Sponsored Research & Funding

• Lead efforts to secure external funding from government agencies, industry partners, and international funding bodies.

• Guide faculty in proposal development, grant writing, and project execution.

• Monitor research projects to ensure quality, compliance, and timely delivery.

3. Publications, Innovation & Impact

• Drive high-quality research publications in reputed peer-reviewed and indexed journals.

• Promote patents, technology transfer, innovation, and commercialization of research outcomes.

• Enhance the visibility, citation impact, and global recognition of the University’s research.

4. Teaching & Academic Contribution

• Contribute to teaching at postgraduate and doctoral levels in specialized research domains.

• Develop advanced courses aligned with emerging technologies and research trends.

• Integrate research insights into teaching to strengthen academic excellence.

5. Faculty Mentorship & Research Capacity Building

• Mentor faculty members in research planning, publication strategies, and project acquisition.

• Supervise doctoral scholars and guide research teams.

• Organize workshops, seminars, and training on research methodologies and ethics.

6. Collaboration & Institutional Representation

• Establish and strengthen national and international academic collaborations.

• Build industry partnerships for joint research, consultancy, and innovation initiatives.

• Represent the University in academic conferences, research forums, professional bodies, and collaborative platforms.

7. Governance & Institutional Support

• Contribute to research governance, reporting, and compliance requirements.

• Support accreditation, ranking frameworks, and institutional research assessments.

• Participate in academic committees and strategic institutional initiatives. 

Education:

• PhD in Computer Science  from the top institutions

Experience:

• Minimum 8-10 years of academic and research experience.

• Demonstrated track record of funded research projects, high-quality publications, and doctoral supervision.

• Proven experience in academic leadership and research mentoring.

Preferred Areas of Expertise:

• Programming, DSA, DBMS, Software Engineering, Computer Organization, Theory of Computation, OOP

• Cyber Security, Network Security, Ethical Hacking, Penetration Testing, Operating Systems, Cryptography, Digital Forensics

• Cloud & Software Operations(AWS, Azure, GCP, DevOps, Docker, Kubernetes, CI/CD, SRE, Cloud Security

• Data Science(Statistics, Machine Learning, Data Engineering, SQL, Big Data, Analytics, Power BI, Spark)

• Artificial Intelligence(Generative AI, Deep Learning, NLP, Computer Vision, MLOps, Agentic AI, Responsible AI)

• Computer Graphics, VR/AR, Game Engines, 3D Content Creation, XR SDK, Computer Vision

• Economics-Specialization(Econometrics, Statistics, Python, R, SQL, Behavioural Economics)

1. Prospecting and Lead Generation:

• Identifying potential clients:

The caller actively seeks out and identifies potential customers, often through databases, referrals, or online leads.

• Outbound calling:

Initiating phone conversations with potential clients to introduce the EdTech product or service.

• Building rapport:

Establishing a positive and professional relationship with prospects to build trust and encourage further interaction.

2. Understanding Customer Needs:

• Active listening: Paying close attention to the customer's needs, challenges, and goals.

• Asking probing questions: Using effective questioning techniques to uncover the customer's specific requirements and pain points.

• Tailoring the pitch: Adapting the sales message to address the unique needs of each customer.

3. Presenting Solutions and Closing Deals:

• Explaining benefits: Clearly and concisely explaining the value proposition of the EdTech product or service.

• Addressing objections: Handling customer concerns and objections in a professional and persuasive manner.

• Negotiating and closing: Working towards a mutually beneficial agreement and securing the sale.

4. Customer Interaction and Relationship Management:

• Handling inquiries: Responding to customer questions and providing accurate information.

• Addressing complaints: Resolving customer issues and ensuring a positive experience.

• Following up: Maintaining regular contact with customers to nurture relationships and ensure satisfaction.

5. Data Management and Reporting:

• Maintaining records:

Accurately documenting customer interactions, notes, and follow-up actions.

• Using CRM systems:

Familiarity with and effective use of Customer Relationship Management (CRM) software.

• Reporting on performance:

Tracking sales metrics, identifying trends, and providing feedback to management.

6. Other Responsibilities:

• Meeting sales targets: Working towards and exceeding individual and team sales goals.

• Staying informed: Keeping up-to-date with industry trends, product knowledge, and sales strategies.

• Collaborating with teams: Working effectively with sales managers, marketing teams, and other internal stakeholders.

1. Prospecting and Lead Generation:

• Identifying potential clients:

The caller actively seeks out and identifies potential customers, often through databases, referrals, or online leads.

• Outbound calling:

Initiating phone conversations with potential clients to introduce the EdTech product or service.

• Building rapport:

Establishing a positive and professional relationship with prospects to build trust and encourage further interaction.

2. Understanding Customer Needs:

• Active listening: Paying close attention to the customer's needs, challenges, and goals.

• Asking probing questions: Using effective questioning techniques to uncover the customer's specific requirements and pain points.

• Tailoring the pitch: Adapting the sales message to address the unique needs of each customer.

3. Presenting Solutions and Closing Deals:

• Explaining benefits: Clearly and concisely explaining the value proposition of the EdTech product or service.

• Addressing objections: Handling customer concerns and objections in a professional and persuasive manner.

• Negotiating and closing: Working towards a mutually beneficial agreement and securing the sale.

4. Customer Interaction and Relationship Management:

• Handling inquiries: Responding to customer questions and providing accurate information.

• Addressing complaints: Resolving customer issues and ensuring a positive experience.

• Following up: Maintaining regular contact with customers to nurture relationships and ensure satisfaction.

5. Data Management and Reporting:

• Maintaining records:

Accurately documenting customer interactions, notes, and follow-up actions.

• Using CRM systems:

Familiarity with and effective use of Customer Relationship Management (CRM) software.

• Reporting on performance:

Tracking sales metrics, identifying trends, and providing feedback to management.

6. Other Responsibilities:

• Meeting sales targets: Working towards and exceeding individual and team sales goals.

• Staying informed: Keeping up-to-date with industry trends, product knowledge, and sales strategies.

• Collaborating with teams: Working effectively with sales managers, marketing teams, and other internal stakeholders.